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Transera Delivers Contact Center Interactions in the Cloud
Throughout this year we have seen more vendors begin to offer a contact center in the cloud. The latestis Transera, which offers an integrated set of products that focuses on enabling interactions for...
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Transera Uses Big Data for Customer Engagement Analytics
Transera is an established contact center in the cloud vendor with in-depth interaction routing capabilities. During a recent briefing I learned that it has now supplemented these capabilities by...
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